Shipping & Returns
Please note, due to circumstances out of our control we are currently experiencing freight delays. We apologise for the inconvenience.
Standard Freight Costs (all ex GST):
- QLD: $16.50
- NSW & ACT: $24.75
- VIC: $27.50
- TAS: $38.50
- SA: $27.50
- WA: $49.50
Once payment has been received:
Your order will be dispatched within 1-2 business days. Standard delivery timeframes are 2-8 days from dispatch depending on your delivery location.
Please note our warehouse is closed on Fridays.
Our deliveries are automatically set to ‘authority to leave’. If the freight company can not find a safe place and there is no one available to sign for the delivery, they will return it safely to their closest depot and leave a card advising you how to collect it from them.
Auskin Group is proud to supply you quality products, and we are committed to provide you with the level of services that are consistent with our business philosophy of being fair, mutually beneficial and focus on a long term relationship.
We would like to take this opportunity to re-iterate our Returns Policy based on this business philosophy:
OUR COMMITMENT TO YOU:
- We replace items that do not meet specific quality standards.
- We replace items that have faults in workmanship.
- Return the items in the condition we deliver to you, which means no signature, no extra labelling, and no damage by inappropriate use or handling.
- Notify any quality issues to our office within 7 days of delivery and we will arrange pick up as soon as we can.
- Items sold to the end user will be accepted for return only on genuine quality and workmanship faults. Damage by inappropriate use or handling will not be acceptable for return.
- Proof of purchase (i.e. invoice copy) must accompany all returns.
We thank you for your attention to this matter, and co-operation with our staff to handle the return issue smoothly. It will keep our costs down and we can in turn keep our commitment to you in providing high quality products and services.